Captures Credit, Return, and Exchange requests, pulls order and product details, and validates policy rules into a standard CRE case.
Checks eligibility and applies business policies to approve, reject, or flag a request for review.
Selects the right logistics method and generates shipping instructions for the return or exchange.
Runs return operations across enterprise systems with status visibility and a full CRE history.
Handles inspection outcomes, refunds, replacements, and inventory recovery after the item arrives.